Privacy Policy

1. Introduction

UK Professional Network ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Professional qualifications and accreditations (for professionals)
• Business details (for professionals)
• Service requirements (for clients)

Usage Information:

• Browser type and version
• Pages visited and actions taken
• Date and time of visits
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Match clients with appropriate professionals
• Facilitate referrals and communications
• Verify professional credentials and qualifications
• Process payments and manage accounts
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Send service-related communications

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To provide our services as requested
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with regulatory requirements
• Consent: For marketing communications (where applicable)

5. Information Sharing

We may share your information with:

• Professionals on the Network (when you submit a referral request)
• Other UK Network group brands (where relevant to your request)
• Service providers who assist in operating our platform
• Regulatory bodies (where required by law)
• Law enforcement (where legally obligated)

We do not sell your personal data to third parties.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at privacy@uknetwork.co.uk

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Professional verification records are retained for 7 years in accordance with regulatory requirements.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

10. Contact & Complaints

For privacy-related questions or to exercise your rights:

Email: privacy@uknetwork.co.uk
Data Protection Officer: UK Professional Network

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Last updated: December 2024