Legal
Compliance Notice & Complaints
We're committed to providing excellent service. If something hasn't met your expectations, we want to hear about it.
1
Submit
Complete the form below with details of your complaint
2
Review
We investigate and respond within 5 business days
3
Resolve
We work with you to find a fair resolution
Submit a Complaint
Alternative Dispute Resolution
If you are not satisfied with our response to your complaint, you may refer the matter to:
- • The relevant professional body for the service provider
- • The Financial Ombudsman Service (for regulated financial services)
- • Trading Standards (for consumer protection issues)
We are committed to resolving all complaints fairly and will work with you to achieve a satisfactory outcome.